Privacy Policy

Fitoor Catering
Effective Date: July 25th, 2025

Fitoor Catering (“Fitoor,” “we,” “us,” or “our”) values your trust. We are committed to protecting your personal information while delivering exceptional catering and event services throughout Chicago and the Midwest.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request a proposal, book an event, attend a tasting, or otherwise interact with us.

By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you inquire about services, request a quote, schedule a tasting, or sign a contract, we may collect:

Full name
Email address
Phone number
Event date and venue
Guest count and event details
Budget range
Menu preferences
Dietary restrictions and allergy information
Payment and billing information
Contract and event-related documents

Providing this information is voluntary, but necessary for us to properly prepare proposals and execute your event.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on pages
Referral source
Interaction data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and create customized proposals
Schedule tastings and consultations
Coordinate with venues and planners
Execute contracts and event logistics
Process payments securely
Provide customer support
Improve our services and website
Send event-related communications
Send marketing updates (if you opt in)

We do not sell your personal data.

3. Proposal & Pricing Confidentiality

All proposals, pricing structures, customized menus, operational plans, and event documents prepared by Fitoor Catering are confidential business materials.

They are intended solely for the recipient and may not be copied, redistributed, or shared with competing vendors without written consent.

We reserve the right to modify pricing, menus, and service structures at any time prior to contract execution.

4. SMS & Text Message Communications

If you provide your phone number, you consent to receive text messages related to:

Event coordination
Scheduling
Proposal follow-ups
Day-of logistics

Message and data rates may apply.
You may opt out of SMS communication at any time by replying “STOP.”

We do not send unsolicited promotional text messages without consent.

5. Payment Information

Payments are processed through secure third-party payment processors.

Fitoor Catering does not store full credit card numbers on our servers. Payment providers maintain industry-standard encryption and security measures.

6. Sharing of Information

We may share limited information with:

Event venues (for coordination purposes)
Wedding planners or event coordinators
Staffing partners (if required for execution)
Payment processors
Technology providers (CRM systems, scheduling platforms, website hosting)
Legal authorities if required by law

All third-party service providers are expected to maintain appropriate data protection standards.

7. Use of Technology & Automation

To provide efficient service, Fitoor Catering may utilize secure CRM systems, scheduling software, automation tools, and AI-assisted systems for:

Lead management
Proposal generation
Internal operations
Event planning coordination

These systems are used solely to improve client experience and operational efficiency.
We do not authorize these systems to sell or distribute your personal data.

8. Cookies & Analytics

Our website may use cookies and analytics tools to:

Improve site performance
Measure marketing effectiveness
Understand visitor behavior

You may disable cookies in your browser settings, though some website features may not function properly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no digital transmission or storage system can be guaranteed 100% secure. By using our services, you acknowledge and accept this inherent risk.

10. Data Retention

We retain client information for:

Business recordkeeping
Accounting and tax compliance
Legal documentation
Dispute protection

Event contracts and financial records may be retained in accordance with Illinois and federal legal requirements.

11. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from minors.

12. Your Rights

You may request to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of information (subject to legal retention obligations)

To submit a request, please contact us at:

events@fitoorcatering.com
(630) 566-2081

13. Third-Party Links

Our website may contain links to venues, vendors, or social media platforms. We are not responsible for the privacy practices of third-party websites.

14. Limitation of Liability

Fitoor Catering shall not be liable for unauthorized access, data breaches, or losses caused by third-party service providers beyond our reasonable control.

15. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes constitutes acceptance of the revised policy.

16. Contact Information

Fitoor Catering
Chicago, Illinois
Phone: (630) 566-2081
Email: events@fitoorcatering.com

Optional Upgrade (Stronger Protection Clause – Recommended for You)

If you want an additional protective layer for high-end or competitive markets:

Any event inquiry, proposal, or planning discussion does not constitute a binding agreement until a signed contract and required deposit are received. Fitoor Catering reserves the right to decline service at its discretion.